Terms of service

1. Overview

Welcome to NW Footwear. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to NW Footwear. We operate this online store and website, including all related information, content, features, products and services, to provide customers with a convenient shopping experience.

By visiting our website, browsing our products or making a purchase, you agree to be bound by these Terms of Service and any policies referenced within them. If you do not agree to these terms, please do not use our website.

These Terms apply to all website visitors, customers and other users of our services.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

You must not use our website to engage in fraudulent activities, transmit malicious software, attempt unauthorised access to our systems or interfere with the security or operation of our services.

3. Products and Descriptions

NW Footwear offers children's clothing, footwear and related products.

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other details are accurate and up to date. However, the appearance of products may vary slightly depending on screen settings, lighting, photography or manufacturing variations.

Product images are provided for illustration and identification purposes. Please review the available product descriptions, sizing information and other details carefully before placing an order.

Nothing in these terms excludes your legal rights if a product is faulty, misdescribed or does not conform to the contract.

4. Product Availability

All products are subject to availability.

We reserve the right to update product listings, discontinue products or limit quantities where reasonably necessary. If a product becomes unavailable after you place an order and we cannot fulfil it, we will notify you and provide an appropriate refund for any amount paid for the unavailable product.

We will not use product availability restrictions to avoid our legal obligations to customers.

5. Pricing and Payments

All product prices and applicable charges will be displayed on our website before you complete your purchase.

Prices, promotions and product availability may change from time to time. Any changes will not retrospectively alter an order that we have already accepted, except where a correction or other change is permitted by law and appropriately agreed upon.

You are responsible for providing accurate billing information and any other information necessary to complete your order.

Payments may be processed securely through third-party payment providers. Your use of a third-party payment service may also be subject to that provider's terms and conditions.

6. Orders and Acceptance

When you place an order, you are submitting an offer to purchase the selected products.

An order confirmation email acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order where there is a legitimate reason, including suspected fraud, pricing errors, stock unavailability or an inability to fulfil the order.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

Once an order has been accepted, any cancellation or amendment will be handled in accordance with our policies and applicable consumer law.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on our website or communicated to you at checkout.

Estimated delivery dates are provided as guidance unless a specific delivery commitment has been expressly agreed upon. Delivery times may vary depending on the delivery destination, product availability and circumstances beyond our reasonable control.

If a delivery is delayed, we will take reasonable steps to address the issue and comply with our legal obligations.

Risk in the products generally remains with us until the products come into the physical possession of you or a person identified by you to receive them, except where applicable law provides otherwise.

For further information about order processing, delivery estimates and delivery charges, please refer to our Shipping Policy.

8. Returns, Refunds and Cancellations

Our Return and Refund Policy explains how to request eligible returns, exchanges and refunds.

Customers purchasing online may also have statutory cancellation rights under UK consumer law. These rights generally allow customers to notify a retailer of their decision to cancel most online purchases within 14 days of receiving the goods, followed by a further 14 days to return them.

Certain legal exceptions may apply.

Nothing in these Terms of Service or our Return and Refund Policy limits your statutory rights regarding cancellation, faulty products, misdescribed goods or other consumer protections.

Please consult our Return and Refund Policy for further details.

9. Accuracy of Website Information

We aim to keep all website information accurate, complete and current. However, occasional typographical errors, inaccuracies or omissions may occur in product descriptions, pricing, promotions or other website content.

Where necessary, we may correct errors, update information or make reasonable changes to website content.

If an error materially affects an order you have placed, we will take appropriate steps to resolve the matter in accordance with applicable law.

10. Intellectual Property

All content on this website, including text, graphics, logos, photographs, designs, icons and other materials, is owned by NW Footwear, its licensors or the relevant rights holders, unless otherwise stated.

You may access and use website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish or commercially exploit our website content without prior written permission from the relevant rights holder, except where permitted by law.

11. Third-Party Services and Links

Our website may include links to third-party websites, applications or services for convenience.

We do not control third-party websites and are not responsible for their content, availability, policies or practices. Your use of third-party services may be subject to separate terms and conditions.

The inclusion of a third-party link does not necessarily imply endorsement of that website or service.

12. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that cannot lawfully be excluded or restricted.

Subject to the foregoing, we will not be liable for losses that are not reasonably foreseeable or that arise from circumstances unrelated to our breach of these Terms.

Nothing in this section limits your statutory consumer rights or our obligations regarding the products we supply.

13. Indemnification

You agree not to misuse our website or engage in unlawful activities that cause loss or damage to NW Footwear or other parties.

To the extent permitted by law, you may be responsible for losses directly caused by your unlawful misuse of our website or your breach of these Terms.

Nothing in this section creates obligations that are prohibited by applicable consumer law.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store and protect personal information.

Please review our Privacy Policy to understand our data-handling practices.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website functionality or legal obligations.

Any revised version will be published on this page with an updated date.

Changes will apply from the date they take effect and will not remove rights that customers have already acquired under applicable law.

We encourage customers to review these Terms periodically.

16. Governing Law

These Terms of Service are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply to you.

If you are a consumer residing in another part of the United Kingdom or another jurisdiction, nothing in these Terms removes any mandatory rights or protections that apply under the law.

17. Contact Information

If you have any questions about these Terms of Service, please contact NW Footwear by emailing help@nwfootwear.shop, calling +44 1924 439049, or writing to us at 41 Clarence Avenue, London, SW4 8LF, United Kingdom.