Shipping policy

At NW Footwear, we aim to deliver your orders safely and promptly. This Shipping Policy explains how orders are processed and delivered within the United Kingdom.

1. Order Processing

Orders are normally processed within 1–2 business days after they are placed, excluding weekends and UK public holidays. During busy periods, sales events, or other exceptional circumstances, processing may take longer.

You will be contacted if an unexpected issue significantly affects the processing of your order.

2. Delivery Times

For UK orders, estimated delivery is 3–5 business days after dispatch. Delivery times are estimates and may vary depending on your location, the delivery service, weather conditions, public holidays, or circumstances outside our control.

Please allow additional time for deliveries to remote areas or during particularly busy periods.

3. Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase. If free shipping is available, the relevant eligibility requirements will be shown at checkout or in the applicable offer.

4. Delivery Address

Please ensure that your delivery address, postcode, email address, and contact details are correct before placing your order. NW Footwear cannot guarantee changes to an order once processing has begun.

If you notice an error in your delivery details, contact us as soon as possible. We will do our best to help, but changes may not be possible after dispatch.

5. Delayed or Missing Deliveries

Although we make reasonable efforts to meet the estimated delivery times, delays may occasionally occur. If your order has not arrived within the expected delivery period, please contact us so we can investigate and assist you.

Your statutory rights remain unaffected. Where applicable, we remain responsible for the goods until they are delivered to you or to a person you have designated, in accordance with UK consumer law.

6. Incorrect or Damaged Items

If you receive an incorrect, damaged, or defective item, please contact us promptly with your order details and a description of the issue. We will review the matter and explain the available resolution in accordance with our Returns and Refund Policy and your statutory rights.

7. Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or dispatched. This does not affect any cancellation or other rights you may have under applicable consumer law.

8. Contact Information

For shipping questions or assistance with an order, please contact NW Footwear at help@nwfootwear.shop, call +44 1924 439049, or write to 41 Clarence Avenue, London, SW4 8LF, United Kingdom.