Payment Policy

At NW Footwear, we aim to provide a simple, secure, and convenient payment experience for our customers. This Payment Policy explains the payment methods, order charges, payment processing, and related terms applicable to purchases made through our website.

1. Accepted Payment Methods

We accept the payment methods displayed and made available at checkout. Available options may include debit cards, credit cards, and other supported electronic payment methods.

Payment options may vary depending on availability, your location, and the payment services supported at the time of purchase. Please review the available options at checkout before completing your order.

2. Payment Currency

Unless otherwise stated at checkout, product prices and order totals are displayed in British pounds sterling (GBP £).

If you use a payment card or account associated with another currency, your bank or payment provider may apply currency conversion rates or additional fees. NW Footwear does not control these charges.

3. Product Prices and Charges

All product prices are displayed on our website. Any applicable delivery charges or other additional costs will be shown during checkout before you confirm your purchase.

We make reasonable efforts to ensure that prices are accurate. If a pricing error is identified, we will take appropriate steps to resolve it in accordance with applicable law and will contact affected customers where necessary.

4. When Payment Is Taken

Payment is generally required when you place your order, unless another payment arrangement is explicitly offered at checkout.

Your order may not be processed or dispatched until the required payment has been authorised and confirmed. Placing an order does not guarantee acceptance if payment cannot be verified or another legitimate issue prevents us from fulfilling the order.

5. Payment Security

Payments are processed through the payment methods and payment service providers made available at checkout.

We take reasonable steps to protect customer and transaction information. However, online transactions involve security risks, and customers should ensure they are using a secure device and connection when placing an order.

Please do not send full payment card details, security codes, or passwords to us by email, telephone, or other unsecured communication methods.

6. Payment Authorisation and Declined Payments

Payments may be declined or require additional verification by your bank, card issuer, or payment provider.

If your payment is declined, please check that your payment details are correct, confirm that sufficient funds are available, or contact your payment provider for assistance. You may also select another payment method offered at checkout.

NW Footwear cannot override a decision made by your bank or payment provider.

7. Order Confirmation

After placing an order, you may receive an order confirmation by email containing relevant purchase details.

If you do not receive a confirmation, please check your email's spam or junk folder before contacting us. An order confirmation does not affect any rights you may have under applicable consumer law.

8. Refunds and Payment Reversals

If a refund is approved, it will generally be issued to the original payment method unless another arrangement is agreed or required by law.

Refund processing times may depend on your bank, card issuer, or payment provider. Please refer to our Return and Refund Policy for details about eligibility, return conditions, and refund processing.

Any refund will be handled in accordance with our published policies and applicable consumer protection laws.

9. Suspected Fraud or Unauthorised Transactions

We reserve the right to review or hold an order where there are reasonable concerns about payment authorisation, suspected fraud, or unauthorised activity.

If we need further information to verify an order, we may contact you using the details provided at checkout. We will handle such situations in accordance with applicable law and our privacy obligations.

If you believe a transaction has been made without your permission, contact your bank or payment provider promptly and notify us using the contact details below.

10. Taxes and Additional Fees

Any applicable taxes included in the displayed price or payable at checkout will be presented as required by law.

Your bank or payment provider may charge separate fees, including foreign currency conversion fees. Such fees are determined by the relevant provider and are not controlled by NW Footwear.

11. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes to our payment arrangements, business practices, or legal requirements. Updates will be published on this page with a revised “Last Updated” date.

Changes will not remove or restrict any rights that customers have under applicable law.

12. Contact Information

If you have any questions about payments, charges, refunds, or a transaction relating to an NW Footwear order, please contact us at help@nwfootwear.shop, call +44 1924 439049, or write to NW Footwear, 41 Clarence Avenue, London, SW4 8LF, United Kingdom.